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Peptigen+

Help Centre

SBC Customer Support

Ask us a question! Contact our customer support team about your Peptigen+ or CollaSlim order using our customer support contact centre.

So Body Co. Customer Support Centre

Can your packaging be recycled?

Can I take collagen with my medication?

Where is your collagen sourced from?

Are there any clinical trials on collagen?

Do I need to take Vitamin C supplements with my collagen?

Are there any side effects?

Can I take CollaSlim & Peptigen+ at the same time?

Does your collagen come in tablet form?

Do you offer free samples?

Do collagen supplements benefit arthritis?

I'm not sure about the flavour, can I exchange?

How does the subscription work?

Where's my order? Finding your order tracking and delivery information.

Are the pink envelopes that my order comes in recyclable?

I haven’t had a reply to my message. What should I do?

What’s the difference between Peptigen+ and CollaSlim?

Is your collagen hydrolysed?

Can I have a discount code?

I didn’t finish my message — what should I do?

My order says delivered but I haven’t received it — what should I do?

I need to change my card details

Can I Call or Speak to Someone?

How does the loyalty and referral scheme work?

Peptigen+ Serving Size

How many grams of collagen are in Peptigen+?

How To Take Peptigen+

How long does it take to see results with Peptigen+ Multi Collagen?

Can I use Peptigen+ if I’m pregnant or breastfeeding?

How should I store Peptigen+ once opened?

Does Peptigen+ help with menopause symptoms?

Does Peptigen+ help with sagging skin or wrinkles?

Can I mix Peptigen+ with hot drinks like tea or coffee?

Can men take your products?

Is your collagen organic or grass-fed?

Does Peptigen+ Contain Other Ingredients?

Has Peptigen’s formula, taste, or smell changed?

Peptigen+ Multi Collagen

I have diabetes, can I use CollaSlim shakes?

What flavours of CollaSlim are there?

Is CollaSlim keto friendly?

How does CollaSlim work?

Will I gain the weight back?

I don't like almond milk, what should I do?

Do you have any before and after pictures?

How many shakes should I have a day?

Do CollaSlim shakes contain nuts?

Do your shakes contain sweeteners?

Can I mix CollaSlim with water?

Can I leave CollaSlim in the fridge overnight?

How long does it take to see results with CollaSlim?

Can I use CollaSlim if I’m pregnant or breastfeeding?

How should I store CollaSlim once opened?

Does CollaSlim help with cravings or appetite?

Can CollaSlim help prevent weight regain?

Can CollaSlim support hair, skin, and nails too?

Can I use CollaSlim if I’m not trying to lose weight?

Can I use CollaSlim alongside weight loss injections like Mounjaro or Ozempic?

Can I take CollaSlim long term?

Will CollaSlim make me feel bloated or affect my digestion?

Do your products contain caffeine?

Can I heat up CollaSlim?

CollaSlim Meal Replacement Shakes

General Questions

What are the ingredients?

Allergy Information

Do your products contain shellfish?

Are you products vegan/ vegetarian friendly?

Are your products gluten-free/ safe for people with coeliac disease?

Are you products kosher/halal?

Allergy & Ingredients

Managing your subscription

Cancelling your subscription

Delivery information

Returns & exchanges

Payment

Gift cards

Subscriptions & Ordering

Contact us

Media & Press Enquiries

❓ Where is my order? (August Bank Holiday Weekend)

Find out about our best selling products Peptigen+ and CollaSlim.

Want to know more about what's inside our products? Have a read...

Got a question about your order or subscription? Click here.

Want to get in touch with our marketing team? Details inside...

We know waiting for your order is exciting, and we don’t want you left wondering 💌. Orders that were due to dispatch on 23rd / 24th / 25th August will now be sent out on 26th August. This is because of the long bank holiday weekend, when our fulfilm

<p data-start="171" data-end="256" id="isPasted">We know waiting for your order is exciting, and we don&#x2019;t want you left wondering &#x1F48C;</p><h2 data-start="258" data-end="311" id="-dispatch-delays-over-the-august-bank-holiday">&#x1F4E6; Dispatch delays over the August Bank Holiday</h2><p data-start="312" data-end="530">Orders that were due to dispatch on <strong data-start="348" data-end="377">23rd / 24th / 25th August</strong> will now be sent out on <strong data-start="402" data-end="417">26th August</strong>. This is because of the long bank holiday weekend, when our fulfilment centre and courier partners are closed.</p><h3 data-start="532" data-end="572" id="-delivery-delays-with-royal-mail">&#x1F69A; Delivery delays with Royal Mail</h3><p data-start="573" data-end="800">Royal Mail have also advised that deliveries may take a little longer than usual during this period. This means your order might be a day or two behind the usual schedule, but it will be on its way to you as soon as possible.</p><h3 data-start="802" data-end="829" id="-what-you-need-to-do">&#x2705; What you need to do</h3><p data-start="830" data-end="941">Nothing at all! Your order is safe, and you&#x2019;ll receive your tracking link as soon as it leaves our warehouse.</p><p data-start="943" data-end="1031">We really appreciate your patience and understanding during busy bank holiday times &#x1F497;</p>

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❓ Where is my order? (August Bank Holiday Weekend)