My order says delivered but I haven’t received it — what should I do?Updated a day ago

We’re really sorry to hear your parcel hasn’t turned up — even though it’s showing as delivered.

Here’s what to do first:

1. Double-check the delivery address used on your order (you’ll find it in your order confirmation email).

2. Look around your property — sometimes parcels are left in safe places like behind a bin, in a porch, or with a neighbour.

3. Ask other members of your household in case someone accepted it without mentioning it.

If it’s still missing after checking the above, we’ll either resend your order or issue a refund once we’ve confirmed the delivery issue.

We’ll do everything we can to make it right as quickly as possible. 💗